Garmin quatix™ Recall


Garmin has identified a potential safety issue involving the quatix watch and has decided to voluntarily recall all quatix watches. The issue involves the battery being too close to the watch housing in some watches which, when combined with salt water or heavy perspiration, can cause a small burn on the skin under the watch. Garmin has received one report from a quatix user of this occurring. Given Garmin’s longstanding commitment to safety and customer satisfaction, Garmin is voluntarily recalling all quatix watches.

Please check the serial number on the rear casing of the watch. Quatix watches within the following serial numbers ranges are subject to this recall and should be returned:

quatix North America: 337000001 - 337009999

quatix Europe/Australia/New Zealand: 37R000001 - 37R009999

For APAC customers, please contact below local offices or distributors. If you are not located in listed regions, please contact Garmin Asia at 886-2-2642-9199 or email to marketing.asia@garmin.com

 

  • China

  • Garmin China Shanghai RHQ Co., Ltd.
  • 37F, Block A, New CHJ International Business Centre, No.391 Guiping Road, Xuhui District, Shanghai 200233
  • Tel: 86 21-6073-7675
  • Hong Kong

  • Sports World Limited
  • 5/F., Wong Chung Ming Commercial Building,. 16 Wyndham Street, Central, Hong Kong.
  • Tel: +852 2525 8810
  • Singapore

  • NaviCom Technology Pte Ltd.
  • Add: 51 UBI AVENUE 1, #01-22 Paya Ubi Industrial Park, Singapore 408933
  • Tel: 65 6296 8238
  •  
  • OCEANTALK PTE LTD
  • Add: 1 Rochor Canal Road #06-15 Sim Lim Square Singapore 188504
  • Tel: 656270 8105
  • Thailand

  • Navgear Limited
  • Add: 1 Ramkamhaeng 24 Rd., Yak 34-1 Huamark, Bangkapi Bangkok 10240 Thailand
  • Tel: 805519330
  • New Caledonia

  • MARINE CORAIL
  • 26 Rue Du General Mangin, BP 848 98845 Noumea, New Caledonia
  • Tel: 687-275848
  • Japan

  • NORDIC SPORTS
  • Sepia 1st Bldg., #102 2112-19, Kamisuwa Isesaki , Gunma, Japan
  • POST CODE: 372-0021
  • Tel : +81 270-27-9505

 

For customers located in other countries, please email Garmin at quatix.recall@garmin.com and provide the following information:



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